### Dependency on Third-Party Services

Sendmize’s chatbot builder service is dependent on a platform provided by a third party. This dependency signifies that any discontinuation or substantial alteration of the third-party platform could lead to a significant effect on the availability, functionality, and performance of our service.

Sendmize aims to ensure an uninterrupted and high-quality service for our customers. In the unfortunate event of the third-party platform ceasing its services or changing its operating conditions, Sendmize will make every reasonable effort to find a suitable alternative or solution. However, we cannot guarantee the continuous and uninterrupted provision of our service under such circumstances.

Sendmize is not liable for any direct or indirect harm or damages that might occur due to such disruptions. Sendmize disclaims all liability for any indirect, incidental, consequential, special, or exemplary damages ensuing from the discontinuation or significant alteration of the third-party services.

Should our service be discontinued due to issues with our third-party provider, our refund policy outlined in our terms and conditions will be applicable.